I switched to Geddes several years ago when I began to feel my bank was becoming less and less personal. In a virtual world, it is easy for customers to be lost in the shuffle, and I have always appreciated the real connections I feel with all of the Geddes team. People know my name. People ask about my family. People are willing to take time for questions, and advise me well.
I recall one situation where I was traveling outside of the country and had an issue with paying for a boat charter. One call to Geddes solved it - no queues, no sighs. Just professional people who respect their customers and make the banking experience efficient, professional and personal. I am a fan!
I’d recommend Geddes Federal to anyone who values the kind of customer service orientation that only your hometown bank can provide.
Additionally, they are a visible & supportive presence in the local communities that they serve.
We are newlyweds and a busy young professional couple. I’m a local CPA and my husband, Ryan, owns Chocolate Pizza Company. Recently, after finding the perfect place to live, we tried to navigate the confusing process of buying our first home.
Eager to close on our house, Christie and I approached one of the major banks in town that advertised a very low mortgage rate. Unfortunately, our experience there was not what we had hoped for. After they lost the paperwork on our first application, we resubmitted everything only to learn that the documents had to go out of state for review. Then, there were additional conditions to get the advertised rate and the approval process just dragged on and on. We were in jeopardy of losing the house.
That’s when we met Brian DuMond at Geddes Federal Savings and Loan. Brian listened to our concerns and introduced us to Christine Lauricella who worked with us to quickly get the mortgage process rolling. Geddes Federal Savings and Loan made us feel like our loan was important to them and that they valued our business.
In a short time, our mortgage was approved locally with a fantastic rate and the experience was very professional. We love our home and highly recommend the team at Geddes Federal Savings and Loan.