Call: 315-468-6281 Automated Banking Phone 1-888-881-8627

Collections, Real Estate Owned and Tax Escrow Account Manager

Main Position Responsibilities


· Delinquent file management

- Maintain professionalism in correspondence and conversations with borrowers

- Provide solutions and make payment arrangements for borrowers facing financial difficulty.

- Turn file over to bank attorney for further action when needed

- Schedule drive by inspections

- Board reporting

- Provide bank attorney with accurate information regarding payments owed and amount needed to pay in full

Real Estate Owned

· Board reporting

· Oversee maintenance on REO properties

· Pay utilities, taxes and other bills as needed

· Help facilitate sale of property

· Monitor property condition by requesting property evaluations on a regular basis

Zombie Properties

· Monitor property management company’s actions for sufficiency

· Schedule property inspections

· Register zombie properties

· Secure zombie properties

Investor/Commercial Properties

· Request financial data annually

· Perform required follow up


· Notify legal counsel that borrower has filed bankruptcy

· Update file and servicing system to note bankruptcy

Liaison between the Association and the Law Office

· Zombie properties

· Bankruptcies

· Foreclosure properties

· Delinquent loans

Property Taxes

· Make distributions, refunds and related customer support for escrow accounts

· Perform research and resolve basic to moderately complex inquiries concerning escrow accounts

· Monitor non-escrow loans to ensure taxes are paid

· Ensure that escrow accounts are set up at the loan level in accordance to lending agreements and regulation

· Perform yearly escrow analysis

Yearend statements

· Process 1099A and 1099C forms and report to IRS

All job duties referenced above require detailed documentation of all conversations, actions taken and requests made.

· Must comply with all requirements of the Bank Secrecy Act

· Attend seminars and meetings as appropriate

· Maintain confidentiality to protect customers and the financial institution

· Promote the association by maintaining good customer relations while providing courteous, efficient and friendly service to all customers and staff

· Additional responsibilities as assigned by supervisor

· Basic Microsoft Office skills required

· Must be able to draft professional correspondence

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