Main Position Responsibilities
Collections
- Board reporting
- Delinquent file management
- Schedule drive by inspections
- Turn file over to bank attorney for further action when needed
- Maintain professionalism in correspondence and conversations with borrowers
- Provide solutions and make payment arrangements for borrowers facing financial difficulty.
- Provide bank attorney with accurate information regarding payments owed and amount needed to pay in full
Real Estate Owned
- Board reporting
- Help facilitate sale of property
- Oversee maintenance on REO properties
- Pay utilities, taxes and other bills as needed
- Monitor property condition by requesting property evaluations on a regular basis
Zombie Properties
- Secure zombie properties
- Perform required follow up
- Register zombie properties
- Request financial data annually
- Schedule property inspections
- Investor/Commercial Properties
- Monitor property management company’s actions for sufficiency
Bankruptcy
- Notify legal counsel that borrower has filed bankruptcy
- Update file and servicing system to note bankruptcy
Liaison between the Association and the Law Office
- Bankruptcies
- Delinquent loans
- Zombie properties
- Foreclosure properties
Property Taxes
- Perform yearly escrow analysis
- Make distributions, refunds and related customer support for escrow accounts
- Monitor non-escrow loans to ensure taxes are paid
- Perform research and resolve basic to moderately complex inquiries concerning escrow accounts
- Ensure that escrow accounts are set up at the loan level in accordance to lending agreements and regulation
Yearend statements
- Process 1099A and 1099C forms and report to IRS
All job duties referenced above require detailed documentation of all conversations, actions taken and requests made.
- Basic Microsoft Office skills required
- Attend seminars and meetings as appropriate
- Must be able to draft professional correspondence
- Additional responsibilities as assigned by supervisor
- Must comply with all requirements of the Bank Secrecy Act
- Maintain confidentiality to protect customers and the financial institution
- Promote the association by maintaining good customer relations while providing courteous, efficient and friendly service to all customers and staff